Patient expectations as references to optimize the quality of dental care

Abstract

Introduction: Of the health careʹs environment in general and on the stomatologyʹs scene in particular, the attainment of the quality is a challenger job. In patient care mastering your expectations makes it possible to determinate the qualityʹs attributes and requirements to achieve organizational improvement. The articleʹs objective consists in revealing the most valuable expectations for the patient to the qualityʹs improvement of the substantive care process on the dentistry clinic. Method: Theoretical, empirical and statistical methods and techniques were used. Among which the analytical-synthetic, theoretical systematization, documentary analysis, questionnaire applied to patient, frequency distribution tables stand out. A questionnaire was developed and applied to fifty patients who made up the sample, to explore information about the categories under study at the La Vigía teaching dentistry clinic during May 2024. Results: Among the expectations most valued by the patient to work on improving the quality of the care process is forging a cordial relationship with the dentist, achieving security, the trust that the professional transmits, achieving adequate communication, receiving detailed information in a manner verbally and writing, achieve collaborative listening. Discussion: Knowledge of what patients expect and to what extent they value it constitute references to direct the organization towards improving the quality of care process on the dentistry clinic. At the same time, understanding, the perception of the patient by the stomatologist, empathy, communication, and the humanization of the health professional are strengthened.